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Balanced Scorecard

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Balanced Scorecard Definition

Devised by Kaplan and Norton (1992), the Balanced Scorecard (BSc) is a set of measures that gives management a fast but comprehensive view of the business. It is a strategic model which emphasises the importance of addressing both financial and non-financial performance indicators when formulating and measuring strategy and can be used as a communication tool, a planning and control tool or a strategic learning tool (Kalagnanam, 2004).

Balanced Scorecard Description

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Balanced Scorecard Examples

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Balanced Scorecard Implementation

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Balanced Scorecard Strengths

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Balanced Scorecard Weaknesses

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Balanced Scorecard Value Focus

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Balanced Scorecard Life Cycle

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Balanced Scorecard Sector Focus

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Balanced Scorecard Web resources

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Balanced Scorecard Print resources

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Balanced Scorecard References

  • Butler, A. Letza, S and Neale, B. (1997) Linking the Balanced Scorecard to Strategy, Long Range Planning, Vol. 30 (2).
  • Brewer, P. and Speh, T. (2000) Using the balanced scorecard to measure supply chain performance, Journal of Business Logistics, Vol. 21(1).
  • Kalagnanam, S. (2004) The Adoption of the BSc in Government-Owned Corporations, in Performance Measurement and Management Control: Superior Organisational Performance. Edited by Epstein, M. and Manzoni, J. (2004), Elsevier: Oxford.
  • Kaplan, R. and Norton, D. (2001) The Strategy-Focused Organisation: How Balanced Scorecard Companies Thrive in the New Business Environment, Harvard Business School Press, Boston, MA.

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