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Shared Services

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Shared Services Definition

Definitions of shared services typically describe a model of providing services in a combined or collaborative function, sharing processes and technology. In the private sector this is usually within the same group of companies, but in the public sector it will most often be between separate entities. The most sophisticated models involve establishing a completely new organisation, run and managed as an autonomous business (KPMG, 2006).

Shared Services Description

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Shared Services Examples

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Shared Services Implementation

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Shared Services Strengths

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Shared Services Weaknesses

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Shared Services Value Focus

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Shared Services Life Cycle

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Shared Services Sector Focus

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Shared Services Web resources

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Shared Services Print resources

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Shared Services References

  • Cooke, F. L. (2006) Modelling a HR Shared Services Centre: Experience of an MNC in the United Kingdom, Human Resource Management, Vol. 45 (2), p. 211.
  • IFLA, (2005) Official Journal of the International Federation of Library Associations and Institutions. Available at: www.ifla.org/V/iflaj/IFLA-Journal-1-2005.pdf
  • Jassen, M. and Wagenaar, R. (2005) Developing Generic Shared Services for E-Governement. Available at: www.ejeg.com/volume-2/volume2-issue-1/v2-i1-art4-janssen.pdf
  • KPMG, (2006) Shared Services in the Higher Education Sector. Report to HEFCE by KPMG, July. Available at: www.hefce.ac.uk/pubs/rdreports/2006/rd15_06/rd15_06p.zip

There are up to fifteen original source references used to write the overview of Shared Services. Please log in or subscribe to view the original source material our researchers used to write about this concept.

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