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Total Quality Management

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Total Quality Management Definition

Total quality management (TQM) was unquestionably one of the leading management fashions of the 1990s (Collinson et al., 1998) but no standard definition exists. "TQM is both a philosophy and a set of guiding principles for managing an organisation" (Dale et al. 1994: 10). Hill and Wilkinson (1995) conclude that TQM comprises three core principles: 1. Customer orientation: A focus on meeting internal and external customer requirements, 2. Process orientation: Defining activities as basic processes and linking these in quality chains, 3. Continuous improvement: Satisfying customer demands.

Total Quality Management Description

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Total Quality Management Examples

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Total Quality Management Implementation

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Total Quality Management Strengths

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Total Quality Management Weaknesses

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Total Quality Management Value Focus

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Total Quality Management Life Cycle

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Total Quality Management Sector Focus

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Total Quality Management Web resources

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Total Quality Management Print resources

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Total Quality Management References

  • Chorn, N. H. (1991) Total quality management: Panacea or pitfall? International Journal of Physical Distribution and Logistics Management, Vol. 11, pp. 31-35.
  • Collinson, M., Rees, C. and Edwards, P. (1998) Involving Employees In Total Quality Management: Employee Management and Organisational Context in Unionised Environments, Employment Relations Research Series No.1.
  • Dale, B. G., Boaden R. J. and Lascelles, D. M. (1994) Total Quality Management: an Overview. In B. G. Dale (ed.) Managing Quality. 2nd Edn. Prentice Hall. Hemel Hempstead:
  • Hansen, D. A. (2005) Total Quality Management. Available at: http://home.att.net/~iso9k1/tqm/tqm.html Feigenbaum, A. V. (1991) Total Quality Control, McGraw-Hill.

There are up to fifteen original source references used to write the overview of Total Quality Management. Please log in or subscribe to view the original source material our researchers used to write about this concept.

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