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Operations / departmental manager apprenticeship standard
With a wealth of experience, both managing and being managed, learners now wish to firm up their understanding of management, test their instinctual response to crises, and bolster their managerial toolkit with insight from academia and best practice from other managers.
Rated by our clients on gov.uk
Incredibly cost effective
With Accredited Qualifications
This course is for a mid-level manager working at operations level. They will have oversight of one or two teams, who will have their own team leaders or managers. The apprentice will have around 5 years' experience in a management role, but, to date, has had no formal training in how to lead and manage.
Blended model of work based evidence, assignments, training days and CPD through our fantastic learning platform - KBPro®
You will acquire all the knowledge, skills and behaviours required to complete this Level 5 Operations / Departmental Manager Apprenticeship through focussing on the following modules:
Learning cycles - 4 3 months
Position yourself within your organisational structure and think about how your organisation itself is positioned within the wider business landscape.
Learning cycles - 3 4 months
Investigate how to plan, deliver and adapt operational plans to ensure that you deliver the most benefit for your team and your organisation.
You will learn about yourself as a manager and leader, and how you can use your skills to create and grow a high performing team
Learning cycles - 3 3 months
You will learn how to communicate effectively within your organisation and outside it.
In Part 1 of the programme, you will step back from your current role to examine who you are as a manager and leader. As part of this assessment, you will position yourself within your organisational structure and think about how your organisation itself is positioned within the wider business landscape
In Part 2 of the programme, you will investigate how to plan, deliver and adapt operational plans to ensure that you deliver the most benefit for your team and your organisation
In Part 3 of the programme, you will learn about yourself as a manager and leader, and how you can use your skills to create and grow a high performing team. You have touched on your image of yourself as a leader and manager at the beginning of the course. You will now have the opportunity to delve deeper into your different leadership styles and what impact these have on you and those around you.
In Part 4 of the programme, you will learn how to communicate effectively within your organisation and outside it. What you learn about stakeholder management you will then use to improve your project management delivery, getting the most out of those working on the project, communicating progress and keeping project owners updated.
All of our courses include these key elements, ensuring every learner benefits from the best experience.
Get chartered with all our business, leadership and management apprenticeships, 96% use Chartered Manager as proof of effectively leading people & managing change.
Tailored support, Coaching, advising and challenging you to reach your goals. Skills Coaches bring a wealth of knowledge to connect the course to your role and priorities, right now.
A comprehensive introduction to key managerial roles and responsibilities, and develop the core skills and knowledge required for a successful career in management.
Sessions are available across a broad range of subjects, including: emotional intelligence, values based leadership, project scoping, delegating, time management and many more.
Free access to our Leadership in action webinar series. Join inspiring leaders from around the world as they share their thoughts on some of the most important leadership topics of the day.
KnowledgeBrief is a Strategic Partner with the Chartered Management Institute and all learners receive a CMI certificate as part of their management apprenticeship course.
Our Business in brief library condenses the knowledge you need into easily understood formats. With over 500 of the most effective business techniques included with every course.
NUS Apprentice Card is available for all KnowledgeBrief apprenticeship learners, it is an incredible discount card which can be used at hundreds of high street locations and popular online brands.
Consistently rated as 9/10 for usability and helping learners complete their courses, our leadership learning platform makes completing your course easy.
68% of managers have no formal management skills. Get the knowledge needed to unlock your potential and stand out from the crowd.
83% of learners feel more confident in their roles
76% of learners report increased engagement and motivation
Showcase your talent, gain a recognised and prized qualification
Grow as a leader if you take this course
Accredited by the Chartered Management Institute, Level 5 Operations / Departmental Manager Apprenticeship curriculum is designed to connect learning to personal and company goals through a blend of theoretical and applied activities.
The programme concludes with an End Point Assessment run by an independent End Point Assessment Organisation. It involves two methods of assessment, which can be delivered in any order:
1) Presentation with questions and answers A presentation title is set by CMI based on the knowledge, skills and behaviours covered within the apprenticeship. Once the title has been set, learners have two weeks to prepare and submit a copy of the presentation, which will be delivered either via online video conferencing or face to face in 20 minutes and is followed by 30 minutes for questioning.
2) Professional discussion underpinned by a portfolio of evidence A 60 minutes discussion of the continued professional development and portfolio completed during the programme. Evidence of this will have been submitted ahead of time.
2000+ people are already learning with KnowledgeBrief
"KnowledgeBrief are best in class for their Leadership and Management training, highly professional and extremely knowledgeable coaches"
"My Apprenticeship through Wiltshire Council with KnowledgeBrief has enabled me to have a wider understanding of management principles. The guidance given was invaluable to enable me to obtain my chartered management qualification with Distinction."
"Throughout the course, I was guided and supported by skilled Personal Learning Advisors and attended informative workshops. By gaining my CMI qualification in leadership & management, I have been able to advance my career to the next level in management."
"The benefits the programme brings to you in your role, and throughout the organisation are incredibly valuable. I would recommend the Level 5 to anyone in a management or leadership position."
"It doesn’t matter what stage you are at in your Leadership or Management career, a Level 3 or 5 course will make you a better leader."
"I recommend anyone who is in a management or leadership role to take the course. It’s both challenging and rewarding and can only augment your existing knowledge and skills. You will grow as a leader if you take this course."
"The Professional Learning Advisors who are our learners’ main point of contact are delightful, always happy to help, engaging and provide the right level of support and advice to ensure their success."
"The course has been fantastic and with the knowledge and frameworks you learn and can directly apply in your day job, you will become better at what you do."
If you would like to discuss how we can create your Leadership and Management Training Programmes, please get in touch