Insight
Advances in artificial intelligence are transforming how work is performed across sectors, with growing interest in its ability to improve efficiency and productivity (Naqbi, Bahroun and Ahmed, 2024). Generative AI in particular enables the autonomous creation of content such as text, images, and data outputs, supporting a wide range of professional activities (Naqbi, Bahroun and Ahmed, 2024). Its use is associated with automating tasks, improving data analysis, and assisting decision-making processes (Naqbi, Bahroun and Ahmed, 2024).
However, productivity gains are not automatic. Research shows that outcomes depend on how technologies are implemented and combined with existing workflows and systems (Bughin, 2026). While AI can improve task execution and reduce manual effort, its effectiveness is shaped by organisational design, supporting tools, and how work is structured (Bughin, 2026).
Understanding these conditions is critical to using AI effectively in practice.