Solve the Collaboration Conundrum

Technology has revolutionised our workplace, offering increasing options and freedom for people as to how, where and when they work. Providing your employees with more control over the ways that they do their work can have beneficial effects. The dilemma is, however, the more choices that we give employees, the higher the risk of fragmentation. Individual levels of productivity may go up but cohesion and trust between employees and teams goes down.

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November 2017 Business SCAN
Understand the 21st Century Customer

In Spring 2018, the General Data Protection Regulation (GDPR) takes effect, which empowers EU citizens to move all the data they have at various providers, for example at Amazon, Vodafone, etc., to one place and ask other providers to erase their data. Companies will no longer get away with merely providing a binary yes-or-no consent at the initial point of collection and to ensure information exchange, companies must come up with new ways to do business with their customers.

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October 2017 Business SCAN
Turn Ideas into Reality

Despite the increasing need for innovation, many organisations still struggle with the challenges of both generating creative solutions and being able to put them into practice. This Hot Topic research focuses on how to make sure your activities or processes are successfully realised, introducing a simple exercise to better free up resources, and provide you with a checklist to get the innovation governance responsibilities right.

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October 2017 Special Issue 2 Business SCAN
Brain of a 21C Leader

To change people’s mindset and way of thinking, you have to engage with the most complex system in nature – the brain. The EY Edge journey will continue as an exploration of the brain behind thinking, motivations and purpose and how to achieve highest performing teams and a better working world.

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October 2017 Special Issue Business SCAN
Harness Your Employees’ Knowledge and Intuition

We say that our most valuable asset is the knowledge of our employees. However, organisations can often become too focused on using data to create insight and miss out on the intuitive insights of their best managers and experts. According to Dr. Viktor Dörfler, University of Strathclyde, it is all about getting the best of both worlds: analysing data where appropriate (Smart) and using intuition of experts when that is more promising (Art), as well as how the two can help one another (SmArt).

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September 2017 Business SCAN
Become a Smarter Organisation

Sometimes we are too close to our work and our business to understand the full potential for both unlocking hidden value and managing potential risk. We are often too engrossed in doing “legacy activities” – working the way we’ve always done. According to Professor Victor Newman, University of Greenwich, there is a technique based on a simple law of success in the business jungle: think ahead of your competitors, anticipate their arrival as well as their strategy to protect yourself from danger

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August 2017 Business SCAN
Turn Big Data into True Business Benefit

Every day, we create 2.5 quintillion bytes of data – so much that 90% of data in the world today has been created in the last two years alone. When data sets get so big that they cannot be analysed by traditional data processing application tools, we have ‘Big Data’. Today, Big Data are woven into every sector, used to creating transparency, enabling experimentation, improving innovating, supporting decisions, increasing segmenting, etc. However, although organisations may hold an enormous amou

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July 2017 Business SCAN
Transform Your Customer Experience with Augmented Reality

Augmented reality, or AR, has the ability to overlay the physical world with digital information, and have the two interact in real time. Pokémon Go is a famous recent example, but AR is more than a game. If used well, AR may have the capacity to deliver far-reaching strategic, service improvement and cost saving benefits. Whether in the private or public sector, AR is providing new opportunities for businesses and organisations to engage with customers, present and promote products and services

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June 2017 Business SCAN
Balance the Human-Computer Partnership to Enhance Creativity

Computers are great at processing, storing and letting you search through huge amounts of information, but not so great (yet, anyway) at empathy, emotion, and being creative without human assistance. Digital tools offer the potential to exploit a range of different media or share information with people who can’t physically join a brainstorming session, but do these advantages out-weigh the potential downsides, including the time needed to learn new tools and their operational requirements.

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May 2017 Business SCAN
Build Resilience: Be crisis prepared, not crisis prone

A recession, a supply-chain disruption, a technology break-down, an industrial accident. These are all examples of crises that may have negative implications for organisations. Crises have been defined as low probability events that have severe consequences, generating ambiguity and decision-making time pressures for businesses. For this reason, the response of an entrepreneur or management team to a crisis can mean the difference between business survival or failure.

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April 2017 Business SCAN
Harness the Neuroscience of Leadership

Cutting-edge research in neuroscience is highlighting the mechanisms underpinning decision-making and corporate performance. Neuroscience is an exciting, expanding field providing valuable insights into how the mind operates. The big question is: What are the practical takeaways for executives and great leaders?

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March 2017 Business SCAN
Transform your Services with ‘Servitization’

Some industries are experiencing a switch from focusing on products and production, to service and holistic solutions for their customers, clients, citizens, etc. This focus is offering a new way to be financially sustainable and yet, despite this growing recognition, the adoption of servitization is still moving quite slowly. In part, this is because it involves not only business model innovation, but also organisational change and new technologies to be adopted.

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February 2017 Business SCAN
How to Develop the Climate for Innovation

When looking to embed high performance and change, and improve areas such as creativity and innovation, there are important distinctions for leaders to make between climate and culture.

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January 2017 Business SCAN
Leading Digital Transformation

Researchers from London Business School emphasise the significance, especially for established firms, of developing a new digital mindset to stay competitive. They describe it as a ‘fast/forward’ mindset. Fast, in this context, means alert, agile, experimental and capable of decisive action. Forward means proactive and searching, and it also means seeking to create a meaningful connection with customers and other business partners.

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January 2017 Special Issue Business SCAN
Innovation Forecast: Are we prepared for M2M?

Machine-to-machine (M2M) communications refer to autonomous communication between devices or machines. Advances in these areas are well underway, and they bring major new and different leadership and management challenges.

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December 2016 Business SCAN
Crowdsource Innovation: New Tools to Leverage the Wisdom of Crowds

Although open innovation can help companies tackle complex business problems that they can’t solve on their own, pushing problems to a vast group of strangers can seem risky to many managers. But excluding crowdsourcing from the corporate innovation tool kit could mean losing a great opportunity.

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November 2016 Business SCAN
21st Century Leadership. For Innovation and Purpose Led Transformation

In business, many people say that it is impossible to predict the future; that all we can do is prepare for uncertainty. But what if managers could now acquire the skills to make some predictions of the future, to better defend or create their organisation’s competitive advantage? According to researchers at London Business School (LBS) this is possible.

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November 2016 Special Issue Business SCAN
Power of Being Divisive. How a Bad Reputation Can Foster a Stronger Corporate Culture

While public relations and communication professionals have often focused on how to repair a damaged reputation, October’s Guest Expert, Dr. Thomas Roulet, looks beyond defensive perspectives with his statement: “there may be no point repairing a bad reputation when it is actually an asset for an organisation and a driver of change.”

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October 2016 Business SCAN
Use Creative Techniques in Agile Design for Better Business Processes

“Agile” techniques usually make little reference to established creativity theories and techniques, and integrating creative thinking into agile processes is a challenge.

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September 2016 Business SCAN
Use Behavioural Strategy for Better Strategic Decisions

Cognitive biases are often a result of our attempt to simplify information processing. They are rules of thumb that help us make sense of the world and reach decisions with relative speed. These personal rules are very often unconscious.

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August 2016 Business SCAN
Innovate from the Bottom-Up

Research suggests that creativity is less mysterious than we seem to believe. In any population, the distribution of creativity follows the normal curve. It is an ability that can be developed and, therefore, taught. This means that in a given context, creativity can be shut off — or turned on, if the environment dampens or supports creativity in the right way.

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July 2016 Business SCAN
Win with the Superpower of Persuasion

Persuasion has received some bad publicity over the years and, for many, persuasion conjures up images of manipulation, deceit, or brainwashing. However, the superpower of persuasion is directly relevant in all of our day to day experience and even more to those leading change and transformation.

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June 2016 Business SCAN
Use Networks for a Better Innovation Strategy

Social network analysis provides the capacity to map and understand the patterns of linkages between individuals, projects, project teams, departments, business functions, entire organisations, or even documents, databases and regulations.

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May 2016 Business SCAN
Deliver Excellent Customer Experience

Today, trust is the basis for every business exchange and all customer behaviour. Creating customer loyalty puts customer value, rather than maximising profits and shareholder value, at the center of business strategy.

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April 2016 Business SCAN
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