Business in brief library

Procurement and Supply Chain Techniques

Quality Management

Quality Management

The concept focuses on quality management practices and their role in establishing and sustaining competitive advantage. It reviews the main capabilities, success factors and useful implementation information.

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Reverse Supply Chain / Reverse Logistics

Reverse Supply Chain / Reverse Logistics

Reverse logistics has gained increasing importance as a profitable and sustainable business strategy. This concept describes a holistic view of reverse logistics and presents its main attributes, success factors and other useful professional tools.

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Shared Services

Shared Services

Shared services aim to promote efficiency and improved service for internal customers. The concept describes the many advantages and drawbacks of these organisational structures and process, as well as the conditions necessary for success.

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Shared Services Client-Advisor Relationships

Shared Services Client-Advisor Relationships

Leading firms use value-adding strategies and techniques to improve client-advisor relationships in their shared services centres. Learn about the advantages and drawbacks of using these, how to implement them, and the key factors for achieving success.

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Shared Services Innovation

Shared Services Innovation

Learn how continuous innovation enables shared service centres to co-create new service offerings and experiences with internal customers, for internal customers. Benefits and challenges of applying shared services innovation are presented, along with step-by-step guidance and success factors for implementation.

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Sourcing and Procurement Industry Standards and Benchmarking

Sourcing and Procurement Industry Standards and Benchmarking

The concept explains types of benchmarking and standards integral to strategic sourcing and procurement, how organisations can achieve significant savings and facilitate better supplier integration, including success factors and guiding implementation steps.

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Sourcing and Shared Services Market Trends

Sourcing and Shared Services Market Trends

This technique explains what sourcing and shared services trends are, and the importance of actively seeking out these trends to inform organisations how to develop their strategies and stay competitive in the market.

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