Business in brief library

Human Resources Techniques

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CEDAR Model

CEDAR Model

Giving feedback well takes thought and structure. The CEDAR model offers a simple and clear five step framework to guide feedback conversations positively and productively. It helps ensure feedback is clear, fair, collaborative, and leads to real improvement.

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Change Agents

Change Agents

Irrespective of the magnitude of a change that takes place within an organisation, there needs to be a change agent. Learn about the roles and attributes that change agents can adopt and consider the case study evidence and practical application steps provided.

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Change Leadership

Change Leadership

Improvement hinges on leaders who set vision, mobilise stakeholders, manage resistance effectively. Boundary-spanning approaches outperform leader-centric approaches (Higgs, Kuipers and Steijn, 2023), while targeted development of implementation leadership and climate improves adoption and sustainment (Aarons et al., 2024).

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Change Management

Change Management

Planned change management structures tasks across stages, helping organisations navigate complex environments. An evidence-based approach that blends research, organisational data, stakeholder input and practitioner expertise improves implementation quality (Rousseau and ten Have, 2022).

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Classical and Operant Conditioning

Classical and Operant Conditioning

The concept explains the psychological principles of classical and operant conditioning. Using case studies and research evidence, the concept describes how most of our everyday behaviours are shaped by the pairing of stimuli and how businesses can use conditioning principles to improve employee performance and other business outcomes.

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Coaching

Coaching

Coaching is a method of personal and professional development that focuses on achieving set goals. A balance of Vision, Support and Challenge is used to help clients identify areas for improvement, with the conversation also helping to plan the route to success.

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Cognitive Bias

Cognitive Bias

Cognitive bias is a distortion in the way we perceive reality. This concept provides a comprehensive review of the cognitive bias that can affect individuals and organisations. You will also gain an understanding of the different kinds of biases and how to use techniques to level the playing field.

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Collaborative Planning, Forecasting and Replenishment

Collaborative Planning, Forecasting and Replenishment

Collaborative Planning, Forecasting and Replenishment (CPFR) is a business practice that combines the intelligence of multiple trading partners in the planning and fulfilment of customer demand. The concept describes the CPFR process model, including the major capabilities and underlying success factors.

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Collective Bargaining

Collective Bargaining

The concept describes how collective bargaining facilitates negotiations between employers and groups of employees. It outlines the benefits and drawbacks for different stakeholders and offers step by step implementation advice to help ensure a collective bargaining agreement (CBA) can be reached.

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Commercial Awareness

Commercial Awareness

Commercial awareness is the understanding of the wider environment in which an organisation operates, recognising how internal and external factors can impact performance and decision-making. This concept highlights the benefits of employing commercially aware personnel and suggests how organisations can enhance their staff's commercial awareness.

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Communication Theories

Communication Theories

Communication is vital to good management and the key factor in the success of an organisation. However, when it comes to effective communication we often find barriers. Sometimes the message being given is too complex. In this technique we will review popular communication models and supply you with a suit of tools to communicate effectively.

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Competitive Intelligence

Competitive Intelligence

Competitive intelligence concept is designed to aid managers and business owners in their decisions through competitive intelligence. You will gain an understanding of how to gather intelligence and use it to achieve organisational goals.

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Contingency Theory of Leadership

Contingency Theory of Leadership

Learn why leaders behave differently across different situations and consider the importance of understanding a leader's personal style. A summary of the contingency theory's strengths and limitations is presented, as well as real case examples from across different sectors and industries.

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Continuous Improvement

Continuous Improvement

Continuous improvement spans operations, strategy and digital transformation, evolving into an organisation-wide capability guided by phased models (Lameijer, 2023). It strengthens when leaders set aims, invest in coaching, standardise problem-solving routines, and cultivate autonomy with accountability and psychological safety (Löfqvist, 2024).

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Contracting and Re-contracting

Contracting and Re-contracting

Contracting is vital to all coaches; it sets the parameters of the relationship and helps to build trust between coach and coachee. Without a contract, a coach may find it difficult to ensure their coachee is on track and following the plan they have laid out together.

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Cheltenham College

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Canterbury Oast Trust

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Operations Manager HVAC

DENSO Manufacturing UK Ltd

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Reach

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EHS Manager

Abcam

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Accounts Manager

Milling International Marketing Ltd

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Ferdinand Bilstein UK

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