Welcome to the latest in a series of brief interviews with guest experts from KnowledgeBrief’s Innovation Programme, providing a window into the experts’ latest ideas and new advice for executives.
Following the Innovation Day in July, Amelia Sciandra (AS) from KnowledgeBrief gave us an interview to discuss how an in-depth understanding of the science behind the voice can allow us to develop a well-rounded presenting voice and leadership style.
KB: What’s the key business challenge that organisations need to address, that your research tackles?
AS: One of the key challenges organisations face is unsuccessful communication. Daily, we rely on presentations and meetings to discuss vitally important information and, while we have a hyperfocus on the content, the manner in which it’s delivered is put on the back burner. To strengthen communication in your organisation, you must begin to consider how you speak, both physically and psychologically. This is especially relevant for anyone who may get nervous when they have to stand in front of a crowd, whether it be their colleagues, senior management or stakeholders. Having a handle on the voice in your body and the voice in your head will allow you to ensure you are clear and successful in communicating your message.
KB: What advice would you give to executives, based on your findings?
AS: Executives first need to consider what kind of training they are offering to their employees with regards to presenting. It’s very likely a short course on how to make a slide deck, rather than anything to do with the actual act of speaking and how to do so healthily and well. Alongside establishing new training, reflect on how feedback is given after presentations and meetings, and work to systematise a process that is constructive and allows for growth in this area. From the personal standpoint, executives must look at their own voice practice and ensure they are acting as role models for their subordinates. If an executive’s vocal abilities are lacking, employees will not feel inspired to develop their own voices. Creating an environment where healthy practices are commonplace and attention is paid to the physical and psychological requirements of speaking in any situation will make all the difference in the communication in your organisation.
KB: What steps can be taken now to improve voice practice and communication?
AS: Firstly, be mindful. Very often we take our voices for granted, so begin by paying some attention the act of speaking. Think about where your breath comes from: to make the healthiest sound, imagine your breath coming from the lowest point in your body (not just your lungs). Secondly, consider your posture. The entire body is involved in making sound, so plant your feet, take up space and own it. Beginning with this small physical action can have a large effect on some of the psychological challenges we face. Thirdly, understand those psychological difficulties. For many people the body begins to go into a fight/flight/freeze response when put in a presenting situation, which can have serious physical ramifications. Train yourself to turn off your trauma response to public speaking so you can be a confident and open communicator.
What did you learn or take away from meeting with the executives at the KnowledgeBrief Innovation Day?
AS: The executives at the Innovation Day were especially interested in an almost ironic takeaway from my talk: the power of silence. Many people feel incredibly uncomfortable with silence in conversation, meetings, or presentations. But allowing a quiet moment in any of those situations has enormous power and possibility. This reminded me to practice what I preach: I have rededicated myself to embracing silence both at work and at home, to make space for reflection and breath. These quiet moments allow for all participants to catch up with the conversation or presentation and ruminate on the topic more deeply.
With thanks to Amelia Sciandra, Professional Learning Advisor at KnowledgeBrief.