Management Apprenticeships

Business Transformation Leader

Level 6
Service Designer Apprenticeship Standard
Level 6
Service Designer Apprenticeship Standard
  • For professionals in operational, digital, transformation or improvement roles
  • Confidently analyse complex challenges and drive action
  • Influence stakeholders and collaborate effectively
  • Deliver and evaluate real transformation projects
  • Build leadership skills for long-term progression
Start conversation
Apprenticeships graphic
Service Designer course image
15-month duration Start any time
70%
Distinction rate for our programmes
ReviewsIO icon
4.8
Rated excellent by our learners
Excellent provider Rated by gov.uk
Professional recognition Get accredited qualifications
Ofsted icon
Ofsted-approved Exceptional benefits

Course overview

Fully levy-funded £750 for non-levy payers

Designed for professionals in operational, digital, transformation or improvement roles, this programme equips you with the skills to lead change, enhance services and strengthen organisational performance. Through practical learning and real-world application, you will build confidence in analysing complex challenges, understanding stakeholder needs and designing solutions that deliver measurable impact. You will develop your ability to apply service design thinking, influence decision making and collaborate across teams, enabling you to drive improvement, support strategic priorities and create more responsive, efficient and future focused organisations.

Service Designer course overview image

What you will achieve

Showcase your leadership expertise with these in-demand qualifications.

KnowledgeBrief icon

Business Transformation Leader Certificate

Skills England icon

Service Designer Certificate

CMI icon

CMI Level 7 Award

CMI logo KnowledgeBrief Management School logo Skills England logo DfE logo Apprenticeships logo

Empowering learning with practical results

Growing with purpose

88% said their communication style became clearer, stronger and more intentional.

Confidence that drives action

91% said they now step forward with greater clarity and assurance in their work.

Progress that sets you apart

Most of our learners achieve a Distinction, showing real commitment and capability.


Superior learning experience
with our KBPro LXP

KBPro LXP is built to help you achieve more with greater confidence and clarity, and every KnowledgeBrief learner has full access to it. It guides your journey with purpose, showing what matters, why it matters and how to move forward with intent. Every feature is designed to strengthen your focus, support your progress and help you apply learning in real situations. With clear insight, steady encouragement and a seamless experience, KBPro LXP empowers you to grow in ways that feel meaningful, achievable and genuinely impactful.

Personalised, relevant learning

KBPro LXP tailors content to each learner’s goals and context, guiding them through clear, practical steps that build confidence and capability.

Real, evidence-based content

Every unit, activity, and resource is grounded in proven research and applied practice, giving learners insight they can use immediately in their role.

Learning that adapts with you

KBPro provides a learning journey that grows with the learner, offering timely prompts, supportive guidance, and the right content at the right moment.

Unlimited workshops

Explore workshops on emotional intelligence, leadership, project scoping, delegation and time management, among others, each offering practical learning.

Guidance that drives
real impact

Personalised coaching that supports, advises and challenges you to reach your goals. Skills Coaches connect your learning to your role and key priorities.

Leaders in Action

Free access to our Leadership in Action webinar series. Join inspiring leaders worldwide as they share thoughts on today’s most important leadership topics.

Is this programme the right fit for you?

You need:

  • To have the right to work in the UK.
  • To have lived in the UK continuously for the past 3 years.
  • At least a grade of 4/C GCSE (or equivalent) in Maths and English.
  • To have not previously studied the course content.
  • To not undertake any other qualification during your apprenticeship.
  • To be able to apply your learning to your role.

Yes, all of our programmes are designed to fit around your current role while supporting meaningful development in the workplace:

  • Designed to fit around your current job responsibilities.
  • Combines on-the-job learning with structured off-the-job training.
  • Directly aligned to your real workplace challenges and responsibilities.
  • Includes regular progress reviews and feedback sessions.
  • Provides personalised one-to-one support throughout the programme.

Once the programme is complete, you will be assessed through the End Point Assessment (EPA) by an independent, accredited organisation.

Project Report

  • Production of a structured written report (up to 4,000 words) outlining approach, research, analysis, findings and recommendations
  • Inclusion of key elements such as project scope (aims, objectives and key performance indicators), planning and research outcomes
  • Analysis of data and presentation of conclusions linked to the project objectives
  • Demonstration of how the work meets the required knowledge, skills and behaviours

Presentation with Questioning

  • Delivery of a presentation based on the project to an independent assessor
  • Presentation typically lasting 25 minutes, followed by approximately 35 minutes of questioning (60 minutes total)
  • Structured question and answer session to assess understanding and decision-making
  • A minimum of 6 questions to explore approach, competence and application of knowledge, skills and behaviours

Professional Discussion

  • A 60-minute structured professional discussion with an independent assessor
  • Supported by a portfolio of evidence developed during the programme
  • Demonstration of how knowledge, skills and behaviours have been applied in the role
  • A minimum of 8 questions to explore experience, decision-making and professional practice in more depth

Assessment outcomes are combined to determine the final grade: Fail, Pass, Distinction

  • If your organisation pays the Apprenticeship Levy, the full cost can be covered through your levy funds, making it a straightforward way to invest in coaching capability.
  • If you are a non-levy payer and want to strengthen leadership and management across your organisation, the Government will fund 95% of the programme. Your organisation simply co-invests the remaining 5%; £750 in total.
  • If you would like to explore how this programme can support your people, we would be happy to guide you through the next steps. Contact us today.

You can start your apprenticeship with us at any time that suits you and your employer:

  • We offer monthly start dates throughout the year to provide flexibility.
  • Your start date will be agreed in partnership with your employer.
  • Onboarding begins once eligibility and funding checks are complete.
  • You will receive a structured induction before formal learning begins.
  • We work with you to ensure a smooth and timely start.
Service Designer FAQ image

Shape the future of learning
in your organisation

Contact our team

Accredited by CMI, Chartered Management Institute

Our Business Transformation Leader programme is accredited by CMI, the UK’s leading authority on Management and Leadership Qualifications. This recognition signals that the programme meets rigorous professional benchmarks and reflects the highest level of industry trust. For learners, it brings credibility, confidence, and a clear pathway to recognised professional standing. It also assures employers that their leaders are developing skills that are current, relevant, and aligned with the expectations of a respected chartered body.

CMI logo

Reliability you can count on

Ofsted good provider logo

For clients and learners, our Good Ofsted rating is a clear measure of performance. It shows that our delivery is dependable and that our learning experience consistently drives real improvement. Learners progress with confidence through structured support. Coaches bring clarity and challenge. Our systems and quality assurance give organisations a partner they can trust.

If you want to work with a provider that delivers consistent quality and real progress, we are ready to support your goals. Let’s explore how we can help your people grow with confidence.

Learn more

Trusted by over 700 organisations
and more than 2,000 learners

“The apprenticeship has profoundly impacted my personal and professional development, boosting my confidence through real-world challenges and mentorship. It provided practical experience, improved my skills, advanced my career, and doors to new opportunities.”

“KnowledgeBrief offered excellent support with accessible coaches and regular check-ins. The apprenticeship helped me grow in my role, understand the wider business, and improve problem-solving and leadership skills. Completing it has given me confidence and a strong foundation for future career growth.”

“Completing my apprenticeship with KnowledgeBrief transformed my skills, confidence, and opened doors to new career opportunities. The tailored support was excellent, and I highly recommend this programme for anyone looking to develop their career with recognised qualifications.”

“We’ve just gone through annual reviews and, if I look at ratings from last year to this year, we have more excellent performers in our leadership team.”

“KnowledgeBrief are best in class for their Leadership and Management training, highly professional and extremely knowledgeable coaches.”

“My Apprenticeship through Wiltshire Council with KnowledgeBrief has enabled me to have a wider understanding of management principles. The guidance given was invaluable in enabling me to obtain my chartered management qualification with Distinction.”

“Throughout the course, I was guided and supported by skilled Skills Coaches and attended informative workshops. By gaining my CMI qualification in Leadership and Management, I have been able to advance my career to the next level.

“It doesn’t matter what stage you are at in your Leadership or Management career, a Level 3 or 5 course will make you a better leader.

“The Skills Coaches (who are our learners’ main point of contact) are delightful, always happy to help, engaging and provide the right level of support and advice to ensure their success.”

“The course has been fantastic and with the knowledge and frameworks you learn and can directly apply in your day job, you will become better at what you do.”

The Leading Edge logo

Join thousands of leaders benefiting from their bi-monthly copy of The Leading Edge, to keep themselves at the cutting edge of leadership and management thinking.

Your subscription could not be saved. Please try again.
Your subscription has been successful.
The cutting edge of leadership and management innovation, in brief.
Leading Edge magazine image
TOTUM logo

Serious learning. Serious perks.

TOTUM savings are available to every KnowledgeBrief apprentice.

Apple logo ASOS logo Gymshark logo Currys logo Costa logo
and many others
Contact our team