BUSINESS RESEARCH

Learning in the Flow of Work

In this Hot Topic, we will look at the future of individual and organisational learning and we will share the latest insights on how to make learning a part of your everyday working life.

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October 2023

Learning to Work, Working to Learn

At the most fundamental level, we all have an innate instinct to learn throughout our lives. At work, we are also constantly looking for ways to learn and do things better.

According to a recent research, learning and development opportunities are the second most important factor for employees (after the nature of the work itself).

It is impossible to know exactly what skills will be demanded in the future. Therefore, keeping a growth mindset and promoting a ‘never stop learning’ culture is crucial if you want to keep current with the latest changes. Investing in learning will enable your employees to have the skills your business need and will also stimulate innovative thinking.

Learning in the Digital World

In uncertain and changing markets, the ability to experiment, adapt, and innovate is imperative – and all require continuous learning and curiosity. For learning to take place, it must fit around and be incorporated in the daily workflow. In this way, learning can be facilitated and become almost inevitable and invisible in our daily jobs.

The use of AI-powered platforms allows employees to learn in the flow of work and immediately apply learning to work-related tasks. Google and YouTube are some examples of “learning in the flow” platforms, which offer incredible opportunities for personalisation, flexibility and customised experiences. Thanks to e-learning, you can learn when and where you want and at your own pace, making it part of the flow of work.

LEARNING IN THE DIGITAL WORLD
Was Is
Formal Informal
Highly curated Machine personalised
Individual Team-based
Taught Coached
Produced Co-created
Proctored Peer reviewed
Moment in time Continuous
Centralised Distributed
Pushed Pulled
Away from work In the flow of work
Globally consistent Locally relevant

Typically, employees have to pick up these new skills on the fly so this kind of digital learning becomes second nature for them. It’s important to always be open to whatever is next and align any informal learning or experience to the “flow of work”.

Referenced techniques

Technique

Learning Organisation

The learning organisation is an organisation characterised by a deep commitment to learning and education with the intention of continuous improvement. This concept reviews several theories relating to the learning organisation, including some criticism. Also, it examines some evidence on how learning organisations operate.

Technique

Learning Management System

Learning management systems have become increasingly important in knowledge-based organisations. The concept explains the core components and purpose of an LMS, its strengths and drawbacks and what factors to consider when deciding to implement an LMS.

Technique

Double-Loop Learning

Double-loop learning (DLL) is an educational concept that involves teaching people to think more deeply about their own assumptions and beliefs. You will gain an understanding of the different but related concepts and learn the difference between DDL and "learning from your mistakes”.

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