BUSINESS RESEARCH

Managing Team and Individual Performance

Being able to get the best performance from individuals in your team and deliver overall team performance is a critical skill for managers and leaders. This month, we’re focusing on the knowledge and skills you need to get the best from the people in your team.

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May 2018 Apprenticeship Issue

Key techniques: Developing your skills and behaviours

Balanced Scorecard
Translate strategic goals into performance measures.
The Balanced Scorecard functions as a communication tool, a planning and control tool, and a strategic learning tool. It encourages managers to balance various dimensions of performance, from customer perspectives to growth measures.

Adaptation Innovation Theory
Increase collaboration within teams.
The adaptation-innovation theory was developed to determine people’s problem-solving and cognitive styles. It states that people are different in cognitive style and sit on a normally distributed continuum, ranging from highly adaptive to highly innovative.

Empowering Employees
Explore the characteristics of an empowered employee.
Organisations introduce empowerment practices for a variety of reasons including motivating staff, improving organisational commitment and increasing productivity. Empowerment means freeing employees from instructions and controls and allowing them to make decisions themselves.

Key Performance Indicators
Gain an overview of performance at individual and team levels.
Key performance indicators (KPIs) are used extensively in organisations today as tools to measure performance. They are agreed upon performance metrics designed to give managers and employees oversight of whether people are on track to meet targets and goals.

Action Point

Read these techniques to develop the skills and behaviours you need to support managing team and individual performance.

Referenced techniques

Technique

Balanced Scorecard

This concept offers a practical guide to using the Balanced Scorecard and is designed to assist executives to benefit from this strategic management technique.

Technique

Adaptation Innovation Theory

The adaptation innovation theory has helped organisations to understand problem solving and cognitive style. Consider case study evidence, success factors and practical implementation steps to discover where individuals in your organisation are placed on along the continuum scale.

Technique

Empowering Employees

More than 70% of organisations today practice some form of empowerment initiative. The concept explains how companies introduce empowerment practices and the reasons they are pursuing when doing so.

Technique

Key Performance Indicators

Too often organisations combine other performance measures with that of KPIs, which can lead to difficulties in managing performance and tracking success. Practical implementation steps and case evidence provided helps leaders to focus on quality KPI’s that directly measure the areas needed in order to achieve success.

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Wiltshire Council

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JPI Media

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Wiltshire Council

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Equip your employees with the skills to increase results

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