Business in brief library

Human Resources Techniques

Pygmalion Effect

Pygmalion Effect

The pygmalion effect tells managers how to get average or low performers to achieve better. The history of the pygmalion effect is provided, alongside its advantages and drawbacks, and illustration of how it can be implemented and measured.

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Quality Circles

Quality Circles

This concept introduces managers and business owners to a risk-free way to engage employees in the process of decision-making and shift organisations toward a more participative culture.

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Quality Management

Quality Management

The concept focuses on quality management practices and their role in establishing and sustaining competitive advantage. It reviews the main capabilities, success factors and useful implementation information.

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Questioning

Questioning

The ability to find the truth and get to the crux of an issue is a vital skill for any coach. Used correctly, a well worded and well-timed question can break down barriers and generate an open and honest discussion. Adversely, poorly worded and ill-thought-out questions can close a conversation down very quickly.

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Reinforcement Theory

Reinforcement Theory

Reinforcement theory can be applied by managers in the workplace to produce better performance and behaviour among employees. The strengths and weaknesses of reinforcement principles are discussed and case evidence and advice on practical implementation is provided.

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Return on Investment

Return on Investment

If an organisation decides to invest in a coaching programme, it is good practice to ensure that the effectiveness of coaching is evaluated. Return on Investment (ROI) is the straightforward ratio of money made (or saved) divided by the cost of the activity.

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Safeguarding

Safeguarding

This technique offers a review of the essential concept of safeguarding, exploring the legal requirements, explanations and application. It presents a number of case studies and success factors showing you how to create a safe and secure working environment for your staff, clients and customers.

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Security and Ethical Challenges of IT

Security and Ethical Challenges of IT

IT ethics are moral guidelines that dictate how computers and other forms of technology are used. Managing complex IT securely, including safeguarding data, and networks from unauthorised access, breaches, and attacks is challenging and involves maintaining integrity, accountability, privacy and fairness in IT security decision-making and actions.

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Shared Services

Shared Services

Shared services aim to promote efficiency and improved service for internal customers. The concept describes the many advantages and drawbacks of these organisational structures and process, as well as the conditions necessary for success.

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Shared Services Client-Advisor Relationships

Shared Services Client-Advisor Relationships

Leading firms use value-adding strategies and techniques to improve client-advisor relationships in their shared services centres. Learn about the advantages and drawbacks of using these, how to implement them, and the key factors for achieving success.

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Shared Services Innovation

Shared Services Innovation

Learn how continuous innovation enables shared service centres to co-create new service offerings and experiences with internal customers, for internal customers. Benefits and challenges of applying shared services innovation are presented, along with step-by-step guidance and success factors for implementation.

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Situational Leadership

Situational Leadership

Situational Leadership is a flexible and adaptive approach to leadership in which leaders modify their style based on the readiness and development level of their team members. Developed by Paul Hersey and Ken Blanchard, it emphasises the balance of directive and supportive behaviours to optimise performance, motivation, and growth.

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Skunkworks

Skunkworks

The concept has been designed to assist managers and business owners to set groups of experts who drop out of mainstream company operations in order to develop something new in secrecy or at speed. This theory provides an overview on how skunkworks groups work and how to implement them in an organisation.

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